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    ETHICS

    -My 5 C's: Credibility, Confidentiality; Customer service; Consistency; Communication. 

     

    -100% Guaranteed Satisfaction!

     

    -Google reviews click HERE

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    -Next-Door reviews click HERE

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    -Yelp reviews click HERE

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    BONUSES TO BEING
    OWNER OPERATED

    -I can adapt quickly to changing customer needs

     

    -Personalized service. I can customize my cleaning approach to your specific preferences

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    -Direct communication with clients allows for quicker problem resolution and fosters trust and loyalty

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    -By delivering consistent, high-quality service, I build a strong reputation and encourage repeat business

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    -Succeeding as a business owner fosters a strong sense of self-confidence and work ethic

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    -Hiring an owner-operated cleaning service helps to keep money within the local community. I also give support as a volunteer to the Phoebus Partnership

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    DISCLAIMER

    Your satisfaction is my top priority. Please read the following:

    -100% guaranteed satisfaction or I will come back within 24hr and correct any errors at no charge. Sorry but I do not offer refunds.​

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    -All pets must be kept in an area/room during cleanings. All pet owners are responsible for free roaming pet(s) 

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    -Non pet owners please provide your own vacuum where possible. My vacuums are used in homes with pets.

     

    -Hourly cleanings are charged by the hour

    -Please place dental hygiene/food/other important/fragile items in a drawer/cupboard where they won't be damaged.

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    -Unless notified, I assume that surfaces (i.e. marble, granite, hardwood floors, etc.) are sealed and ready to clean, or that furniture on wood floors is properly protected

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    If special care while cleaning is required, it is the Clients responsibility to inform Eileens Housekeeping LLC

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    ​-​24 Hour Cancellation Policy: 100% (exceptions: sick/weather) 

    If you need to cancel please do so as soon as you can so you won't be charged the cancellation fee. My home service business relies on consistent bookings and unfortunately is a loss of income if cancellations happen.

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    -When cleaning your fridge/freezer, please remove ALL food items to prevent cross contamination.

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    -I am NOT responsible for damage due to fault and/or improper installation of any item.

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    -I do not guarantee removal of rust, mildew and other stains caused by hard water buildup/lack of maintenance.

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    -I am NOT responsible for any harm caused to animals or people due to my cleaning supplies, I can use supplies provided if needed.

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    Commercial (all of above plus):

    -Contracts required

    -Office desks must be clutter free

    -Supplies must be stored in same place

    -1 Hour packages available

    -Rates increase 5% every year

    -Available outside of regular schedule

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    Thank you for your understanding.

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