-100% guaranteed satisfaction or I will come back within 24hr and correct any errors at no charge. Sorry but I do not offer refunds.​

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-All pets must be kept in an area/room during cleanings. All pet owners are responsible for free roaming pet(s) 

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-Non pet owners please provide your own vacuum where possible. My vacuums are used in homes with pets.

 

-Hourly cleanings are charged by the hour

 

-Tips are not necessary because I am owner operated

-Please place dental hygiene/food/other important/fragile items in a drawer/cupboard where they won't be damaged.

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-Unless notified, I assume that surfaces (i.e. marble, granite, hardwood floors, etc.) are sealed and ready to clean, or that furniture on wood floors is properly protected

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If special care while cleaning is required, it is the Clients responsibility to inform Eileens Housekeeping LLC

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​-​24 Hour Cancellation Policy: 100% (exemptions: sick/weather) 

If you need to cancel please do so as soon as you can so you won't be charged the cancellation fee. My home service business relies on consistent bookings and by giving me enough notice it will allow another client to book you space. This fee is waived if you have been a client for at least 6mths 

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-When cleaning your fridge/freezer, please remove ALL food items to prevent cross contamination. Liability is waived if you want me to remove items.  

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-I am NOT responsible for damage due to fault and/or improper installation of any item.

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-I do not guarantee removal of rust, mildew and other stains caused by hard water buildup/lack of maintenance.

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-I am NOT responsible for any harm caused to animals or people due to my cleaning supplies, I can use supplies provided if needed.

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-Skipping a cleaning service results in a higher rate for the next service due to increased workload. The rate will drop back down if the regular interval is resumed. This applies to all cleaning service intervals. This fee is waived if you have been a client for at least 6mths 

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-Additional tasks can be included in your routine cleaning for a fee. Please let me know so I can bring supplies to get the job done right.

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-I will break my confidentiality agreement in certain, limited situations where I have to protect/defend my business reputation.

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Commercial (all of above plus):

-Contracts required

-Office desks must be clutter free

-Supplies must be stored in same place

-1 Hour packages available

-Available outside of regular schedule

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Thank you for your understanding.